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A Delta Air Lines passenger is ‘livid’ after being allegedly forced by the airlines to give up his first class seat to a dog on a flight.
The passenger voiced his concerns on Reddit, on the r/delta subreddit, on Saturday, December 21, with the post title being “Just Got Downgraded for a Dog”.
“I got upgraded to first this morning, only to 15 mins later get downgraded (to a worst seat than I previously had). I asked the desk agent what was going on and she said “something changed”,” the passenger reveals.
The passenger then explained how the decision only initially annoyed him. But when he boarded the plane, he saw a dog in his supposed first class seat, “And now I’m livid,” said the passenger.
He also shared a photo of the dog, in his supposed seat, revealing that it was a huge, white dog that appeared to be a service dog for the passenger next to them.
The furious passenger said that he immediately contacted Delta’s support to inquire about the downgrade, “and they say “you may be relocated for service animals” and there is nothing they can do.”
He then calls the airline’s decision an “absolute joke” and saying, “There is no way that dog has spent as much with this airline as I have.”
The passenger then proceeds to question why they’ve been loyal to the company all this time when they get treated this way.
“I’ve sat back when others complained about this airline mistreating customers lately and slipping in service levels, but I’m starting to question my allegiance as well.”
In a statement to PEOPLE, Delta responded to the passenger’s experience saying, “Delta teams are aware of the customer complaint and are researching the details of what may have occurred.”
The airlines, in their statement, also said that they’re inviting the customer to contact them directly.
Meanwhile, Reddit users are divided, with some showing support for the passenger, but some telling him to get over it.
“Legally, passengers with certain conditions and service animals have priority on bulkhead seats,” a Reddit user and a supposed Delta employee left a comment on the post.
“When I was in reservations, anytime people wanted the blocked seats I had to advise them that Delta has the legal obligation to move them if a passenger with disabilities requires it. So, on this CRJ, rows 1 and 5 are considered bulkhead.”
While another Reddit user empathized with the passenger and said, “I thinks it’s more they upgraded him, then downgraded him to worse than his og seat.”
“If he got his og seat back, problem solved. He got the seat he paid for. In this case he was excited for 10mins, assuming he got upgraded, to immediately then learn he is being double downgraded.”
